General Policies

Product Disclaimer
For all company and product related questions, please contact customerservice@princesslinens.com.

Return Policy
Within 14 days of receipt, we will credit your original method of payment as long as the item has not been used. A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for all returns. Merchandise must be returned within 15 days of the issuance of the RA# at which time the RA# expires. Return shipping charges are the sole responsibility of the customer. Princess Linens reserves the right to return to the customer any merchandise without a valid RA# or with visible usage.

We will notify you via e-mail of your credit once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping and handling costs from your refund.

To obtain a valid RA# or for any other questions, please contact customerservice@princesslinens.com and we will be happy to assist you.